Did you know the University of èßäÊÓƵ System launched a process improvement program to make operations more efficient and empower employees to lead change?

April 8, 2025

Why it matters:
 is designed to improve internal services, reduce inefficiencies and empower employees to solve problems in their own units. It is a long-term investment in building internal capacity and supports the èßäÊÓƵ’s commitment to employee empowerment and public accountability.

How it started:
In October 2024, UA President Pat Pitney announced the launch of the Process Improvement Program. Leadership consulted with the University of èßäÊÓƵ Fairbanks’ Continuous Improvement Program, which has supported similar efforts at UAF since 2012. That conversation led to a broader, systemwide initiative intended to benefit employees and departments across UAF, UAS, UAA and the system office.

How it works:
A small group of employees from across the èßäÊÓƵ system were selected for the program’s first cohort and trained as facilitators. Their role is to help others identify and improve outdated or inefficient processes using proven problem-solving methods, following the successful model developed at UAF.

What kinds of projects?
Facilitators are currently focused on projects that are:

  • Limited in scope and complexity
  • Able to be completed in a reasonable timeframe
  • Centered on process clarity and measurable outcomes
  • Focused on internal workflows that affect employees, students or administrative systems

The team’s goal is to start with practical wins, build momentum and grow capacity over time to take on more complex challenges.

What’s next:
All system office employees will complete foundational training, and the facilitator cohort is already available to assist with projects. Over time, the program is expected to grow and support continuous improvement across the system.

Have an idea?
Employees can submit ideas through the Process Improvement Program’s . The program offers clear guidance on what to include and how to frame submissions.

The bottom line:
The University of èßäÊÓƵ is investing in practical, employee-driven improvements that enhance its ability to serve students and the state. This program supports a culture of continuous improvement across the system, one process at a time.

a large group of people in office professional clothing stand together in a large office roomFacilitators from System Office, UAS, UAA and UAS met in Fairbanks, èßäÊÓƵ in December, 2024 for the the Process Advantage® Training program